The Smartphone repair CRM
built for repair shops
FixVault centralizes your customers, devices, tickets, quotes, invoices and payments in a single tool. Designed for independent shops and smartphone repair chains. From €49/month.
Running a repair shop with 5 different tools is over
Most independent smartphone repairers juggle a spreadsheet for customers, a notebook for tickets, a POS, a separate WhatsApp inbox, and an accountant who keeps asking for exports. The result: wasted hours, data-entry errors, customers left waiting, and uncertain tax compliance.
A smartphone-repair CRM must understand the trade: the model taxonomy (iPhone, Samsung, Xiaomi…), secure access codes, manufacturer warranties, IMEI tracking, spare-parts stock management, supplier warranty returns, and above all the full repair cycle from intake to delivery.
FixVault was built with a real pilot shop, E.repare in Gujan-Mestras, which uses the tool in daily production. Every feature answers a real need observed at the counter.
FixVault's smartphone-repair CRM features
Customer & device records
Multi-device history per customer, IMEI, serial number, secure PIN/pattern code, technical notes and before/after photos.
Repair tickets with 13 statuses
Full tracking from intake to delivery, a job timer, and automatic customer notifications on every change.
AI quotes & e-signature
Generate a quote in 30 seconds with Claude or GPT-4o. Customer e-signature from the portal or on the facing display.
Native WhatsApp built in
Send diagnostic photos, confirmations and invoices straight from the ticket. The conversation is archived in the customer record.
Inventory & spare parts
17 conditions (new, refurbished, used…), WAC/FIFO valuation, alert thresholds, and smart AI supplier import.
Customer portal & public tracking
Each customer accesses their tickets, quotes and invoices through a 2FA-secured portal. A public tracking link for ongoing repairs.
FixVault vs general-purpose CRM (HubSpot, Pipedrive…)
| Criterion | FixVault | General-purpose CRM |
|---|---|---|
| Smartphone-repair trade | Native | Heavy customization |
| IMEI & device management | Yes | No |
| Tickets with 13 trade statuses | Yes | To be built |
| NF525 POS | Included | No |
| Inventory & parts | Included | No |
| French invoicing | Compliant PDF | Paid add-on |
| Native WhatsApp | Baileys included | Via Twilio |
| Customer portal | Included | Paid add-on |
| Price | €49/month all-inclusive | €45-150/user/month |
E.repare - Gujan-Mestras (33)
“Since we started using FixVault, the whole shop lives in a single tool. Counter intake, a quote sent to the customer over WhatsApp, e-approval, repair, NF525 invoice, it's all in the same ticket. Customers love the tracking portal.”Visit erepare33.fr →
FAQ - Smartphone repair CRM
What is a CRM for smartphone repair?+
A smartphone-repair CRM centralizes customers, devices, jobs, spare parts, quotes and invoicing in a single interface. Unlike a general-purpose CRM (Salesforce, HubSpot), it handles trade specifics: IMEI/serial, PIN/pattern codes, manufacturer warranty, multi-device history, and tickets with statuses (intake, diagnostic, awaiting part, repaired, delivered).
Does FixVault replace my POS software?+
Yes. FixVault natively integrates a point of sale (POS), an NF525 cash register, invoicing and the CRM. You no longer juggle several tools: everything is synced in real time on a single database.
How does FixVault handle the lifecycle of a repair?+
Each ticket (T-####) follows 13 statuses: intake, diagnostic, quote sent, quote approved, part ordered, in repair, quality control, ready for pickup, delivered, closed. Each transition automatically triggers SMS, email or WhatsApp notifications to the customer and updates inventory in real time.
Can I send compliant quotes and invoices to my customers?+
Yes. FixVault generates professional PDFs compliant with local regulations (legal notices, multi-rate VAT, business ID, sequential numbering). Customers can view and e-sign their quotes from the built-in customer portal.
Does the FixVault CRM handle customer loyalty?+
Yes. Configurable loyalty-points system, customer groups, tags, full job history, customer lifetime-value tracking, and segmented SMS and email marketing campaigns from the CRM.
Does FixVault work on a tablet at the counter?+
Yes. The interface is fully responsive and includes a “facing display” mode for a customer-side iPad tablet (cart, signature, terms). Ideal for counter intake.
Your shop deserves a real trade CRM
Commencez gratuitement, sans carte bancaire : 14 jours en accès complet, puis abonnement pour continuer. Abonnement dès 49€/mois TTC pour l'usage complet, sans engagement, résiliable à tout moment. Migration accompagnée.