The CRM built for
repair shops that want to grow
FixVault brings your whole workshop into one place: repair tickets, point of sale, quotes, invoicing, parts inventory and customer records. Track every device, keep customers updated by SMS and WhatsApp, and run one bench or twenty from a single login. From 49 EUR/month, with a free 14-day trial and no card required.
Why repair shops choose FixVault
Most repair businesses run on a patchwork of spreadsheets, a paper diary and a separate till. Jobs slip through the cracks, customers chase you for updates, and nobody really knows which repairs are making money. FixVault replaces the whole stack with one connected system, so every device that comes through the door has a clear record from intake to collection.
At the heart of the platform is a proper customer CRM. Every repair, quote, invoice and payment is linked to the customer who owns it, so you can see a full history in seconds and reward your regulars with built-in loyalty. Repeat business is where repair shops make their margin, and FixVault is designed to help you keep customers coming back.
The repair ticketing system keeps your bench organised. Log a device, capture the fault, assign it to a technician and move it through each stage of the workflow. Customers get automatic status updates by SMS or WhatsApp, and a public tracking page and customer portal let them check progress without picking up the phone.
Because sales, stock and repairs share the same database, your numbers finally add up. Serial-tracked parts inventory, supplier records, integrated card payments at the point of sale and real-time reporting mean you always know what you have, what you sold and what each job earned. Add multi-store, granular user roles and two-factor authentication, and you have a platform that scales with the business.
Everything your workshop needs in one login
Repair tickets and workflow
Log every device, capture the fault and photos, assign technicians and track each repair through your workflow. Nothing gets lost between intake and collection.
Point of sale and card payments
A fast till for walk-in sales and repair collections, with integrated card payments, receipts and cash handling built for a busy front counter.
Quotes and invoicing
Turn a diagnosis into a professional quote in seconds, get customer approval, then convert it to an invoice. Clean, branded documents every time.
Serial-tracked parts inventory
Manage stock down to individual serial numbers, link parts to repairs, track supplier costs and know exactly what is on the shelf and what needs reordering.
Customer CRM and loyalty
Full customer histories, notes and a built-in loyalty scheme, plus SMS and WhatsApp messaging to keep people informed and bring them back.
AI diagnostics and board viewer
An AI repair assistant helps troubleshoot faults, while the electronic board viewer supports micro-soldering and component-level work at the bench.
Simple pricing that grows with you
FixVault starts from 49 EUR per month and includes the full platform: repair tickets, point of sale, quotes, invoicing, inventory, customer CRM, messaging and reporting. Start with a free 14-day trial, no card required, and upgrade only when you are ready to scale across more benches or more shops.
Start your free 14-day trialFrequently asked questions
What is a CRM for repair shops?+
It is software that stores every customer and their repair history in one place, then connects that record to tickets, quotes, invoices and messaging. FixVault goes further by adding point of sale, parts inventory and reporting, so the CRM sits at the centre of how you actually run the shop rather than being a standalone contacts list.
Does FixVault work for phone, computer and electronics repair?+
Yes. FixVault is built for any device repair business, whether you fix phones, tablets, laptops, games consoles or board-level electronics. The ticketing, inventory and diagnostics tools are flexible enough to match your workflow, and the board viewer and AI assistant are especially useful for advanced component-level work.
Can I keep customers updated automatically?+
Yes. FixVault sends automatic status updates by SMS and WhatsApp as a repair moves through your workflow, and every customer gets a public tracking link plus a self-service portal. That cuts down the calls asking whether a device is ready and makes your shop look more professional.
How much does FixVault cost?+
Plans start from 49 EUR per month, and you can try the whole platform free for 14 days with no card required. FixVault is web-based and multilingual, so you can sign in from any device and get set up in minutes without installing anything.
Can I manage more than one shop?+
Yes. FixVault supports multiple locations from a single account, with user roles so staff only see what they need, and two-factor authentication to keep the business secure. Real-time reporting gives you a clear view across every branch.